Dedicated WordPress retained services

Our team is your team

Our dedicated retained services group is an extension of your team. With years of deep WordPress expertise we are here to guide, consult, and implement on any WordPress related project.

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Four mobile phones laying on a surface with screens showing website mockups

300+

5-star Google reviews

40+

reliable WordPress experts

100%

uptime guarantee

12+

years serving WordPress clients

Meet your dedicated web department

Our US-based team is your one-stop shop for direct access to consultation, recommendations, and implementation of WordPress website work.

Meet the team you’ll be working with

Erin Cortazar

Retained Services Lead

9 yrs WordPress experience

James Seavey

Support Specialist

19 yrs WordPress experience

Alisa Cognard

Support Specialist

14 yrs WordPress experience

Joe Phelps

Technical Project Manager

11 yrs WordPress experience

Save your team the time, effort, & overhead — let us do the heavy lifting.

Work with real people, not chatbots

Not only will you work directly with real people, but you’ll have a project manager and full team with decades of WordPress expertise in your corner.

Custom workflows & full flexibility

We’ll help you figure out what workflows, meeting frequency, and number of hours per month is right for your organization’s needs.

Seamless integration with your site & team

Your dedicated team will get to know your site inside and out. This allows us to work as effectively and efficiently as possible on all projects and requests.

Fast & responsive consultation & support

We’re here to help you on all aspects of your website. Put in a request through your custom workflow and we’ll take care of it, fast.

How it works

Kick off your program

Your dedicated team will set up a kickoff call to get to know all aspects of your organization, website, and project goals. We’ll start learning the ins and outs of your site, and you’ll get to meet your ongoing team. We’ll listen to all concerns, issues, and goals — and provide an implementation plan for your work.
Set check-in frequency

All of our retained services clients have the option of one-on-one check-in meetings. We’ll help you decide what frequency works best for your goals, based on our decades of experience with all types of WordPress sites and projects. We’ll work at your pace and continue to set best practice standards as your projects make progress.
Onboard into your custom workflow

Our team will train and onboard you into your organization’s custom workflow. This will provide you direct access to the people you’ll be working with on an ongoing basis. We understand that all sites and clients have different requirements, so we’ll custom create a workflow process that fits all your needs.
Add your web design, web development, & support tasks

Once onboarded into the system, you can submit your own feature requests, updates, and support and development tasks directly to your dedicated team. We’ll work with you to set timelines for larger requests, and aim for a 1 business day turnaround for smaller items.

Start a project today

Some of the beautiful WordPress websites we manage

See our full portfolio

Tried, tested, & trusted for WordPress retained services on projects of all sizes.

We’re the top-rated WordPress agency trusted by others

See the Freshy + Premise case study

Working with Freshy has been an absolute pleasure. As a Senior Digital Marketing Manager, I’ve collaborated with many WordPress website development agencies, but none compare to the level of expertise and professionalism that the Freshy team brings to the table. Their collaborative approach, combined with their vast knowledge of website development, has made every project a success. The team at Freshy is not only knowledgeable but also wonderful people to work with. I highly recommend their services.

Eric Vazquez

Premise